FAQ's
Heartless Support Team: Please allow 1 business day for responses. Reach us at info@heartlesslabel.com
Q: Is shopping on heartlesslabel.com secure?
A: Absolutely. We use established vendors to host our site and manage our transactions.
MY ORDER
Q: Help! My order is missing, what do I do?
A: Contact us at “info@heartlesslabel.com” with your order # and we will assist you.
Q: Can I change or cancel my order?
A: You may cancel or change your order within 6 hours of placement.
Q: How can I track my order?
A: We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@heartlesslabel.com.
Q: My order is missing an item(s), what should I do?
A: Contact us at “info@heartlesslabel.com” with your order number so we can assist you.
Q: I received faulty and/or damaged items, what should I do?
A: Contact us at “info@heartlesslabel.com” with your order number so we can assist you.
SHIPPING, RETURNS & EXCHANGES
Q: How much does shipping cost?
A: Shipping costs are dependent upon ship-to address. You will receive a price prior to shipment at checkout. To know exact shipping cost for your country, please visit our Shipping Policy.
Q: How will my order be shipped?
A: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The choice of shipping carrier may vary depending on the shipping destination and the nature of the items being shipped.
Q: How long does shipping take?
A: Orders placed on the heartlesslabel.com website typically have a processing time of 1-3 business days before they are shipped. Once your order has been shipped, it will take an estimated 4-7 working days for delivery within the United Kingdom. Please note that delivery times may vary depending on your location and external factors.
Q: How do I place a return or exchange?
A: To start a return, you can contact us at info@heartlesslabel.com. Please check our Return Policy to know more about it. Return Policy.
BILLING
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of order.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, Paypal.
Q: What can I do if my payment is declined?
A: Please contact your credit card provider.
Q: I received an error message when trying to checkout, what do I do now?
A: Please double check that billing, address, and other required info is filled in correctly. If all information is accurate, you may wish to contact your credit card provider, or simply try again later.
Q: How do I edit my billing information?
A: In the check-out process, you will be asked both for your billing address and your shipping address.
Q: How do I redeem a gift card or account credit?
A: During check-out, there is a field for discount and credit codes.
OTHER
Q: Can I use multiple promo codes at checkout?
A: We can only accept one promo code per order.
Q: Can I use a promo code on top of another promotion?
A: No, unless otherwise noted.